Our Policies

Appointment Policy No appointment is necessary.  Clients are served on a walk-in basis.

We do ask that your call us at 509-547-3577 so that we can plan ahead for your arrival.
Cases will be seen based on the needs of the patient. Emergency cases will always receive top priority followed by less critical patients.

Accounting Policy

Mid-Columbia Pet Emergency Service (MCPES) requires full payment at the time that services are rendered. After your pet is seen by the veterinarian on duty you will receive a detailed estimate. You will be asked to sign a consent form allowing MCPES to begin treating your pet.

Mid-Columbia Pet Emergency Service does not offer any in-house billing options.

If you are due a refund and paid with a credit card we will credit the same card that you paid with. If you paid with cash, MCPES will issue you a check and will mail to your mailing address within 7 days.

We do not accept checks of any kind, you must provide another form of payment.

Payment Plan Options

We understand that medical treatment can be expensive therefore we offer Care Credit & Scratchpay.


Care Credit is a third party credit card company and is currently offering 6 months no interest financing. MCPES offers instant credit approval and will give your card number and approval amount after your apply. Care Credit is good for veterinary care at most local clinics as well as for human medical visits, dental care, and optometry. For more information please visit carecredit.com.