FAQ

No appointment is necessary.  Clients are served on a walk-in basis.  We do ask that you call us at (509) 547-3577 so that we can plan ahead for your arrival.  Cases will be seen based on the needs of the patient. Emergency cases will always receive top priority followed by less critical patients.

We accept several forms of payments including; cash and credit card.  We currently accept debit cards, Visa, MasterCard and Discover.  We no longer accept checks; another form of payment will be required.

We understand that medical treatment can be expensive therefore we offer Care Credit.  Care Credit is a third-party credit card company and is currently offering 6 months no interest financing.  MCPES offers instant credit approval and will give your card number and approval amount after you apply.  Care Credit is good for veterinary care at most local clinics as well as for human medical visits, dental care, and optometry. For more information please visit carecredit.com.

You may see more information on our Payment Options Page.

Mid-Columbia Pet Emergency Service does not offer any in-house billing options. However, we do work with Scratchpay and CareCredit.

See more details here.

Pre-anesthetic testing is done for a few major reasons:

• Detect hidden illnesses that may put your pet at risk during  anesthesia and surgery

• Reduce risk by adjusting the approach to anesthesia and surgery

• Peace of mind - when it comes to your pet's life, pre-anesthetic testing can be very reassuring

It is typical for sutures to stay in place for 10 - 14 days depending on the type of surgical procedure performed.

We offer medical boarding for pets that need medications given and/or treatments performed.

MCPES does not provide a house call service.  We suggest Dr. Menks Mobile Vet. They make house calls in the Tri-Cities (509) 438-4800.

Locate a veterinarian's office, Animal Control, and/or the Humane Society so the pet may be scanned for a microchip. You may also find a listing on Craigslist for the pet under the "lost and found" section or the "Pets" section.

Body temperature in animals is taken rectally. The normal body temperature for a dog is 100 to 102.5 degrees Fahrenheit. If your pet has a temperature less than 99 or over 104, contact your veterinarian immediately.

A cold, wet nose is not necessarily a sign that your pet is healthy. The idea is misleading. Animals sweat on their noses and footpads. Your pet may be wet with perspiration. Wet noses may be normal or they can indicate that your pet has a respiratory disorder.

Houseplants in general can be poisonous to cats. Many common plants are toxic to your cat if she chews or ingests them. These include Jade plants, Philodendron, Easter Lilies, Poinsettia, Iris, Mistletoe, and English Ivy.